Terms of Service

1. What we do

Beat It ("we", "us") provides an AI-powered parking appeal service. We analyse your Penalty Charge Notice (PCN) or private parking ticket, generate a professionally written appeal letter based on UK parking law, and submit it on your behalf to the relevant authority or parking operator.

By using this service, you appoint Beat It as your agent for the sole purpose of submitting parking appeals. We are not a law firm and this is not legal advice.

2. Pricing

• Free scan: Uploading your ticket and receiving an AI-generated win-probability assessment is completely free, with no account required.
• £1/month subscription: Required to have us send your appeal letter. Includes unlimited appeals while your subscription is active.
• £1 success fee: Charged only when the council or operator confirms your ticket has been cancelled. If you don't win, no success fee is charged — ever.

All prices include VAT where applicable. Billing is handled by Stripe.

3. No guarantee of success

We do not guarantee that your appeal will be successful. Appeal outcomes depend on the individual circumstances of each case, the issuing authority, and factors outside our control. Industry data suggests 40–60% of well-argued appeals are successful, but past outcomes are not indicative of future results.

Our AI provides an assessment of your likely success based on the information you provide. This is an estimate, not a promise.

4. Your responsibilities

You agree to:

• Provide accurate and complete information about your ticket and circumstances.
• Not submit fraudulent, misleading, or fabricated information.
• Ensure you are the registered keeper, driver, or an authorised representative of the vehicle in question.
• Inform us promptly if you settle or pay the ticket independently after we have submitted an appeal.

Providing false information may invalidate your appeal and could constitute fraud. We accept no liability for consequences arising from inaccurate information you provide.

5. Refund policy

• Subscription (£1/month): Non-refundable once the billing period has started. You may cancel at any time to prevent future charges. Cancellation takes effect at the end of the current billing period.
• Success fee (£1 per win): Only charged when your ticket is confirmed as cancelled. This fee is non-refundable as it corresponds to a confirmed outcome delivered.

6. Agency disclosure

When you subscribe, you authorise Beat It to act as your agent for the specific, limited purpose of submitting parking appeals. We will communicate with the relevant authority on your behalf using the details you provide.

We are not legal advisors. Nothing on this website or in any appeal letter we generate constitutes legal advice. If you have a complex legal dispute relating to a parking ticket, you should seek independent legal counsel.

Our authority to act as your agent is limited strictly to the appeal submission process and does not extend to court proceedings, tribunal representation, or any other legal matter.

7. Cancellation

You may cancel your subscription at any time from your account settings or by emailing us at support@usebeatit.com. Appeals already in progress will be tracked through to a decision at no extra charge.

8. Limitation of liability

To the extent permitted by law, Beat It shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service, including unsuccessful appeals or enforcement action by parking authorities.

Our total aggregate liability to you shall not exceed the total amount you have paid to us in the 12 months preceding the event giving rise to the claim.

9. Changes to the service

We reserve the right to modify pricing or service features with reasonable notice. Material changes to pricing will be communicated by email at least 30 days in advance.

10. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about these terms? Email us at support@usebeatit.com.