Question 1

How does Beat It work?

Accepted Answer

Beat It has three steps. First, scan your ticket — upload a photo or type in the details. Our AI analyses your grounds and scores your chances of success. Second, we generate a professional appeal letter tailored to your specific situation, using established legal grounds and knowledge of parking regulations. Third, we send the letter directly to the council or parking operator on your behalf. You get notified when they respond.

Question 2

Which councils and authorities can you appeal to?

Accepted Answer

We support appeals to UK local councils (PCNs issued under the Traffic Management Act 2004), private parking operators (BPA and IPC members), and DVLA-linked charges. We also support appeals in Ireland and the USA. Coverage is expanding — if your authority isn't listed, contact us.

Question 3

How long do appeals take?

Accepted Answer

For UK council PCNs, the authority has up to 56 days to respond. In practice, most respond within 4–6 weeks. Private operators (NTK/ANPR) typically respond within 35 days. You don't need to pay the fine while an appeal is in progress — the clock is paused.

Question 4

What if my appeal is rejected?

Accepted Answer

If your informal appeal is rejected, you have the right to make a formal representation, and then if that fails, to appeal to an independent adjudicator — POPLA (for local councils) or the IAS (for private operators). Beat It will help you at each stage. Roughly 40% of all appeals to independent adjudicators succeed.

Question 5

Is Beat It a law firm?

Accepted Answer

No. Beat It is a technology service, not a law firm. We do not provide legal advice. The appeal letters we generate are based on established procedural grounds and publicly available parking regulations. For complex cases involving court action, we recommend consulting a qualified solicitor.

Question 6

How do I cancel my subscription?

Accepted Answer

Go to your account settings and click "Cancel subscription". Your access continues until the end of your current billing period. No cancellation fees. If you have trouble cancelling, email support@usebeatit.com and we'll sort it immediately.

Question 7

How do I delete my account?

Accepted Answer

Go to account settings → "Delete account". This permanently deletes all your appeals, emails, uploaded photos, and personal data within 30 days. This action cannot be undone. Alternatively, email privacy@usebeatit.com and we will process the deletion manually.

Question 8

Is my data safe?

Accepted Answer

Yes. Your data is stored in Supabase (EU-hosted, GDPR compliant). Ticket photos are stored encrypted. We use HTTPS everywhere. We do not sell your data or use it for advertising. Your ticket details are sent to OpenAI's API to generate the appeal letter — OpenAI does not use API data to train their models. Full details in our Privacy Policy.

Question 9

Which countries do you operate in?

Accepted Answer

Beat It currently supports the UK, Ireland, and the United States. We generate appeal letters in the correct format for each jurisdiction. More countries are being added.

Question 10

What types of tickets can I appeal?

Accepted Answer

We handle: UK council Penalty Charge Notices (PCNs), private parking charge notices (PCNs from ANPR/CCTV), bus lane charges, congestion charge disputes, Dart Charge (Dartford Crossing) notices, and equivalent charges in our supported countries. We do not currently handle speeding fines, red light fines, or criminal traffic offences.

Question 11

How is the success fee charged?

Accepted Answer

The success fee is only charged if your appeal is successful — meaning the fine is cancelled. We track outcomes via the responses we receive on your behalf. The fee is a percentage of the original fine amount, as displayed when you start your appeal. If you win, we win. If you don't, you don't pay.

Question 12

Can I appeal a private parking ticket?

Accepted Answer

Yes. Private parking tickets (issued by operators like NCP, Euro Car Parks, Excel Parking, etc.) are often easier to contest than council PCNs. Common grounds include inadequate signage, grace periods not observed, vehicle exempt (blue badge, emergency), or the operator lacking DVLA authority. We specialise in these and have a high success rate.

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