Toll Notice Sent to Wrong Address (NVDF)
TII / eFlow rely on the NVDF to identify and address the registered owner. If the keeper has changed address and notified the NVDF, but the notice was sent to the old address, service is invalid. Equally, if the vehicle was sold pre-journey, liability does not attach to the previous owner. The unpaid toll penalty regime is automated and frequently produces wrong-recipient demands.
Legal basis
Roads Act 1993; Roads Act 2007; M50 Toll Bye-Laws; NVDF address records.
How to identify this in your case
Same as IRE-PROC-007 logic. Bank evidence of NVDF change of address; sale records; Certificate of Destruction.
Sample appeal wording
To: eFlow / TII Re: Unpaid Toll Notice [NUMBER] Vehicle: [REG] Journey: [DATE] [SELECT] A. CHANGE OF OWNERSHIP I was not the registered owner on [JOURNEY DATE]. I sold the vehicle on [DATE] and notified the NVDF (acknowledgement enclosed). B. CHANGE OF ADDRESS My NVDF address at the journey date was [NEW ADDRESS]. The notice was sent to [OLD ADDRESS] - I had notified the NVDF on [DATE] (acknowledgement enclosed). In each case the notice is invalid as against me. Cancel and pursue the correct party. Yours faithfully, [NAME]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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