Consumer Rights Act - Unfair Terms

Contract terms that are unfair under the Consumer Rights Act 2015 are not binding. Applies to terms that create significant imbalance contrary to good faith.

Legal basis

Consumer Rights Act 2015, Part 2 (Unfair Terms).

How to identify this in your case

Examine contract terms for unfairness - one-sided provisions, hidden charges, disproportionate remedies.

Sample appeal wording

I contend that the contractual term purporting to impose a charge of £[AMOUNT] is unfair within the meaning of the Consumer Rights Act 2015 Part 2. The term: 1. Creates significant imbalance - I face a £[AMOUNT] charge for [MINOR ISSUE] while the operator faces no equivalent liability 2. Causes detriment to me as a consumer 3. Is contrary to good faith given [SPECIFY - e.g., hidden nature, disproportionate remedy] As an unfair term, it is not binding under CRA 2015 section 62.

Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.

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Sources

Consumer Rights Act 2015 Part 2