Bristol CAZ — Resident / Low-Income / Hospital Exemption

Bristol CAZ (Class D, since November 2022) provides exemption schemes for residents within the zone, low-income residents earning under £24k, hospital appointment visitors, Blue Badge holders, and various commercial vehicle financial assistance routes.

Legal basis

Bristol CAZ Order; Bristol City Council CAZ Exemption Scheme

How to identify this in your case

Driver lives in Bristol CAZ, attends Bristol hospital, has Blue Badge, or is registered for low-income exemption that was not honoured.

Sample appeal wording

Before you send this

Deadline. A late submission can be turned down without your argument being read. Check your notice for the deadline and how it is counted.
Paying may end it. Paying can count as accepting the notice and can close a challenge already under way. Part-paying or acknowledging an old debt can also revive a time limit that had expired.
The amount can change. Check what happens to the sum if you challenge — it may be held, re-offered lower, or keep rising, and fees or enforcement can continue meanwhile.
Use the official route. Use the method, recipient and form your notice specifies, with any reference, evidence and signature it asks for. Sent elsewhere, it may not count.
Only say what is true. Do not copy any statement of fact unless it is true for you, and check the legal point still applies. Delete what does not fit. It may be treated as your statement.
Careful what you volunteer. Avoid unnecessary admissions — naming the driver or accepting responsibility can remove arguments. But answer anything you are legally required to answer, and do include the evidence your ground needs.
Keep the record. Keep what you sent, the attachments, any receipt, and the reply. Note the next deadline.

Sample wording to adapt and send yourself — it may not fit your notice or the stage you are at. Replace the bracketed prompts with your own details; leave any case citation as it is.

To: Bristol City Council CAZ Team Re: CAZ PCN [PCN_NUMBER] I/my vehicle qualify for the Bristol CAZ [resident / low-income (<£24k) / hospital visitor / Blue Badge] exemption. Evidence: [council tax, P60, hospital letter, Blue Badge]. Under the Bristol CAZ Exemption Scheme, I am exempt from charges. Please cancel. Yours faithfully, [Driver Name]

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Scan your PCN — our AI checks if this ground applies to your specific ticket, drafts a properly-cited appeal letter, and sends it for you where the council takes email — guiding you through their own online form where they use one, so you press submit. The win fee is only charged if you win.

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Sources

Bristol CAZ Order
Bristol CAZ Exemption Scheme
Bristol City Council — Bristol's Clean Air Zone, including exemptions and financial support:
https://www.bristol.gov.uk/residents/streets-travel/bristols-caz