Consumer Rights Act 2015

Provision 1· legislation, uk, primary-legislation

Consumer Rights Act 2015 http://www.legislation.gov.uk/ukpga/2015/15 Consumer Rights Act 2015 An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes. text text/xml en Statute Law Database 2026-04-15 Expert Participation 2026-04-06 Consumer Rights Act 2015 s. 83 The Consumer Rights Act 2015 (Commencement No. 2) (Wales) Order 2015 (revoked) Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 Consumer Rights Act 2015 s. 84 The Consumer Rights Act 2015 (Commencement No. 2) (Wales) Order 2015 (revoked) Gorchymyn Deddf Hawliau [...]

Provision 2· legislation, uk, primary-legislation

3 Consumer Rights Act 2015 Sch. 9 para. 4 The Consumer Rights Act 2015 (Commencement No. 2) (Wales) Order 2015 (revoked) Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 Consumer Rights Act 2015 Sch. 9 para. 5 The Consumer Rights Act 2015 (Commencement No. 2) (Wales) Order 2015 (revoked) Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 Consumer Rights Act 2015 Sch. 9 para. 6 The Consumer Rights Act 2015 (Commencement No. 2) (Wales) Order 2015 (revoked) Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 Consumer Rights Act 2015 s. 88(1) Leasehold and Freehold Reform Act 2024 Sch. 9 para. 16 s. 124(3) Consumer Rights Act 2015 Sch. 5 para. 10 Automated Vehicles Act 2024 Sch. 5 para. 2 s. 96 s. 99(1) Consumer Rig [...]

Provision 3· legislation, uk, primary-legislation

276 s. 339(1) Consumer Rights Act 2015 s. 37(3) Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(i) s. 274 - 276 s. 339(1) Consumer Rights Act 2015 s. 37(3) Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(ii) s. 274 - 276 s. 339(1) Consumer Rights Act 2015 s. 50(3) Digital Markets, Competition and Consumers Act 2024 s. 278(6)(a) s. 274 - 276 s. 339(1) Consumer Rights Act 2015 s. 50(4) Digital Markets, Competition and Consumers Act 2024 s. 278(6)(b) s. 274 - 276 s. 339(1) Consumer Rights Act 2015 Sch. 5 para. 10 Digital Markets, Competition and Consumers Act 2024 s. 278(7) s. 274 - 276 s. 339(1) Consumer Rights Act 2015 specified provision(s) The Consumer Rights Act 2015 (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Ame [...]

Provision 4· legislation, uk, primary-legislation

the contract is written or oral or implied from the parties' conduct, or more than one of these combined. 3 Any of Chapters 2, 3 and 4 may apply to a contract— a if it is a contract for the trader to supply goods, see Chapter 2; b if it is a contract for the trader to supply digital content, see Chapter 3 (also, subsection (6)); c if it is a contract for the trader to supply a service, see Chapter 4 (also, subsection (6)). 4 In each case the Chapter applies even if the contract also covers something covered by another Chapter (a mixed contract). 5 Two or all three of those Chapters may apply to a mixed contract. 6 For provisions about particular mixed contracts, see— a section 15 (goods and installation); b section 16 (goods and digital content). 7 For other provision applying to contracts [...]

Provision 5· legislation, uk, primary-legislation

other provisions of Chapter 2 as they apply in relation to those sections. 7 “ Business ” includes the activities of any government department or local or public authority. 8 “ Goods ” means any tangible moveable items, but that includes water, gas and electricity if and only if they are put up for supply in a limited volume or set quantity. 9 “ Digital content ” means data which are produced and supplied in digital form. CHAPTER 2 Goods What goods contracts are covered? Contracts covered by this Chapter 3 1 This Chapter applies to a contract for a trader to supply goods to a consumer. 2 It applies only if the contract is one of these (defined for the purposes of this Part in sections 5 to 8)— a a sales contract; b a contract for the hire of goods; c a hire-purchase agreement; d a contract [...]

Provision 6· legislation, uk, primary-legislation

(2). 7 A mixed contract (see section 1(4)) may be a contract of any of those kinds. Ownership of goods 4 1 In this Chapter ownership of goods means the general property in goods, not merely a special property. 2 For the time when ownership of goods is transferred, see in particular the following provisions of the Sale of Goods Act 1979 (which relate to contracts of sale)— section 16: goods must be ascertained section 17: property passes when intended to pass section 18: rules for ascertaining intention section 19: reservation of right of disposal section 20A: undivided shares in goods forming part of a bulk section 20B: deemed consent by co-owner to dealings in bulk goods Sales contracts 5 1 A contract is a sales contract if under it— a the trader transfers or agrees to transfer ownership [...]

Provision 7· legislation, uk, primary-legislation

a period determined in accordance with the contract. 2 But a contract is not for the hire of goods if it is a hire-purchase agreement. Hire-purchase agreements 7 1 A contract is a hire-purchase agreement if it meets the two conditions set out below. 2 The first condition is that under the contract goods are hired by the trader in return for periodical payments by the consumer (and “ hired ” is to be read in accordance with section 6(1)). 3 The second condition is that under the contract ownership of the goods will transfer to the consumer if the terms of the contract are complied with and— a the consumer exercises an option to buy the goods, b any party to the contract does an act specified in it, or c an event specified in the contract occurs. 4 But a contract is not a hire-purchase agree [...]

Provision 8· legislation, uk, primary-legislation

the purposes for which goods of that kind are usually supplied; b appearance and finish; c freedom from minor defects; d safety; e durability. 4 The term mentioned in subsection (1) does not cover anything which makes the quality of the goods unsatisfactory— a which is specifically drawn to the consumer's attention before the contract is made, b where the consumer examines the goods before the contract is made, which that examination ought to reveal, or c in the case of a contract to supply goods by sample, which would have been apparent on a reasonable examination of the sample. 5 The relevant circumstances mentioned in subsection (2)(c) include any public statement about the specific characteristics of the goods made by the trader, the producer or any representative of the trader or the [...]

Provision 9· legislation, uk, primary-legislation

also applies to a contract to supply goods if— a the goods were previously sold by a credit-broker to the trader, b in the case of a sales contract or contract for transfer of goods, the consideration or part of it is a sum payable by instalments, and c before the contract is made, the consumer makes known to the credit-broker (expressly or by implication) any particular purpose for which the consumer is contracting for the goods. 3 The contract is to be treated as including a term that the goods are reasonably fit for that purpose, whether or not that is a purpose for which goods of that kind are usually supplied. 4 Subsection (3) does not apply if the circumstances show that the consumer does not rely, or it is unreasonable for the consumer to rely, on the skill or judgment of the trader [...]

Provision 10· legislation, uk, primary-legislation

of goods) is to be treated as included as a term of the contract. 5 A change to any of that information, made before entering into the contract or later, is not effective unless expressly agreed between the consumer and the trader. 6 See section 2(5) and (6) for the application of subsections (4) and (5) where goods are sold at public auction. 7 See section 19 for a consumer's rights if the trader is in breach of a term that this section requires to be treated as included in a contract. Other pre-contract information included in contract 12 1 This section applies to any contract to supply goods. 2 Where regulation 9, 10 or 13 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) required the trader to provide information to the consume [...]

Provision 11· legislation, uk, primary-legislation

to the consumer's attention before the contract is made, and b the goods will be free from any defect that makes their quality unsatisfactory and that would not be apparent on a reasonable examination of the sample. 3 See section 19 for a consumer's rights if the trader is in breach of a term that this section requires to be treated as included in a contract. Goods to match a model seen or examined 14 1 This section applies to a contract to supply goods by reference to a model of the goods that is seen or examined by the consumer before entering into the contract. 2 Every contract to which this section applies is to be treated as including a term that the goods will match the model except to the extent that any differences between the model and the goods are brought to the consumer's atten [...]

Provision 12· legislation, uk, primary-legislation

contract to supply goods, except one within subsection (4), is to be treated as including a term— a in the case of a contract for the hire of goods, that at the beginning of the period of hire the trader must have the right to transfer possession of the goods by way of hire for that period, b in any other case, that the trader must have the right to sell or transfer the goods at the time when ownership of the goods is to be transferred. 2 Every contract to supply goods, except a contract for the hire of goods or a contract within subsection (4), is to be treated as including a term that— a the goods are free from any charge or encumbrance not disclosed or known to the consumer before entering into the contract, b the goods will remain free from any such charge or encumbrance until ownershi [...]

Provision 13· legislation, uk, primary-legislation

to the trader and not known to the consumer were disclosed to the consumer before entering into the contract. 6 Every contract within subsection (4) is to be treated as including a term that the consumer's quiet possession of the goods— a will not be disturbed by the trader, and b will not be disturbed by a person claiming through or under the trader, unless that person is claiming under a charge or encumbrance that was disclosed or known to the consumer before entering into the contract. 7 If subsection (4)(b) applies (transfer of title that a third person has), the contract is also to be treated as including a term that the consumer's quiet possession of the goods— a will not be disturbed by the third person, and b will not be disturbed by a person claiming through or under the third per [...]

Provision 14· legislation, uk, primary-legislation

24 references to goods conforming to a contract are references to— a the goods conforming to the terms described in sections 9, 10, 11, 13 and 14, b the goods not failing to conform to the contract under section 15 or 16, and c the goods conforming to requirements that are stated in the contract. 2 But, for the purposes of this section and sections 22 to 24, a failure to conform as mentioned in subsection (1)(a) to (c) is not a failure to conform to the contract if it has its origin in materials supplied by the consumer. 3 If the goods do not conform to the contract because of a breach of any of the terms described in sections 9, 10, 11, 13 and 14, or if they do not conform to the contract under section 16, the consumer's rights (and the provisions about them and when they are available) a [...]

Provision 15· legislation, uk, primary-legislation

to be treated as included in the contract, the consumer has a right to reject (see section 20 for provisions about that right and when it is available). 7 Subsections (3) to (6) are subject to section 25 and subsections (3)(a) and (6) are subject to section 26. 8 Section 28 makes provision about remedies for breach of a term about the time for delivery of goods. 9 This Chapter does not prevent the consumer seeking other remedies— a for a breach of a term that this Chapter requires to be treated as included in the contract, b on the grounds that, under section 15 or 16, goods do not conform to the contract, or c for a breach of a requirement stated in the contract. 10 Those other remedies may be ones— a in addition to a remedy referred to in subsections (3) to (6) (but not so as to recover [...]

Provision 16· legislation, uk, primary-legislation

beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day. 15 Subsection (14) does not apply if— a it is established that the goods did conform to the contract on that day, or b its application is incompatible with the nature of the goods or with how they fail to conform to the contract. Right to reject 20 1 The short-term right to reject is subject to section 22. 2 The final right to reject is subject to section 24. 3 The right to reject under section 19(6) is not limited by those sections. 4 Each of these rights entitles the consumer to reject the goods and treat the contract as at an end, subject to subsections (20) and (21). 5 The right is exercised if the consumer indicates to the trader that the consumer is rejectin [...]

Provision 17· legislation, uk, primary-legislation

the contract, the consumer is entitled to receive back the same amount of what the consumer transferred, unless subsection (12) applies. 12 To the extent that the consumer transferred under the contract something for which the same amount of the same thing cannot be substituted, the consumer is entitled to receive back in its original state whatever the consumer transferred. 13 If the contract is for the hire of goods, the entitlement to a refund extends only to anything paid or otherwise transferred for a period of hire that the consumer does not get because the contract is treated as at an end. 14 If the contract is a hire-purchase agreement or a conditional sales contract and the contract is treated as at an end before the whole of the price has been paid, the entitlement to a refund ex [...]

Provision 18· legislation, uk, primary-legislation

20 Subsection (21) qualifies the application in relation to England and Wales and Northern Ireland of the rights mentioned in subsections (1) to (3) where— a the contract is a severable contract, b in relation to the final right to reject, the contract is a contract for the hire of goods, a hire-purchase agreement or a contract for transfer of goods, and c section 26(3) does not apply. 21 The consumer is entitled, depending on the terms of the contract and the circumstances of the case— a to reject the goods to which a severable obligation relates and treat that obligation as at an end (so that the entitlement to a refund relates only to what the consumer paid or transferred in relation to that obligation), or b to exercise any of the rights mentioned in subsections (1) to (3) in respect o [...]

Provision 19· legislation, uk, primary-legislation

the goods. 6 The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader. 7 From the time when a consumer rejects goods under this section— a the trader has a duty to give the consumer a refund in respect of those goods (subject to subsection (10)), and b the consumer has a duty to make those goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed. 8 Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning those goods in person to the place where the consumer took physical possession of them. 9 Section 20(10) to (17) a [...]

Provision 20· legislation, uk, primary-legislation

at an end is to be read as a reference to the consumer treating the severable obligation as at an end. Time limit for short-term right to reject 22 1 A consumer who has the short-term right to reject loses it if the time limit for exercising it passes without the consumer exercising it, unless the trader and the consumer agree that it may be exercised later. 2 An agreement under which the short-term right to reject would be lost before the time limit passes is not binding on the consumer. 3 The time limit for exercising the short-term right to reject (unless subsection (4) applies) is the end of 30 days beginning with the first day after these have all happened— a ownership or (in the case of a contract for the hire of goods, a hire-purchase agreement or a conditional sales contract) posse [...]

Provision 21· legislation, uk, primary-legislation

to reject is then either— a 7 days after the waiting period ends, or b if later, the original time limit for exercising that right, extended by the waiting period. 8 The waiting period— a begins with the day the consumer requests or agrees to the repair or replacement of the goods, and b ends with the day on which the consumer receives goods supplied by the trader in response to the request or agreement. Right to repair or replacement 23 1 This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)). 2 If the consumer requires the trader to repair or replace the goods, the trader must— a do so within a reasonable time and without significant inconvenience to the consumer, and b bear any necessary costs incurred in doing so (including in particular [...]

Provision 22· legislation, uk, primary-legislation

A consumer who requires or agrees to the replacement of goods cannot require the trader to repair them, or exercise the short-term right to reject, without giving the trader a reasonable time to replace them (unless giving the trader that time would cause significant inconvenience to the consumer). 8 In this Chapter, “ repair ” in relation to goods that do not conform to a contract, means making them conform. Right to price reduction or final right to reject 24 1 The right to a price reduction is the right— a to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and b to receive a refund from the trader for anything already paid or otherwise transferred [...]

Provision 23· legislation, uk, primary-legislation

of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer. 6 There has been a repair or replacement for the purposes of subsection (5)(a) if— a the consumer has requested or agreed to repair or replacement of the goods (whether in relation to one fault or more than one), and b the trader has delivered goods to the consumer, or made goods available to the consumer, in response to the request or agreement. 7 For the purposes of subsection (6) goods that the trader arranges to repair at the consumer's premises are made available when the trader indicates that the repairs are finished. 8 If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer [...]

Provision 24· legislation, uk, primary-legislation

In subsection (10)(a) “motor vehicle”— a in relation to Great Britain, has the same meaning as in the Road Traffic Act 1988 (see sections 185 to 194 of that Act); b in relation to Northern Ireland, has the same meaning as in the Road Traffic (Northern Ireland) Order 1995 (SI 1995/2994 ( NI 18)) (see Parts I and V of that Order). 13 But a vehicle is not a motor vehicle for the purposes of subsection (10)(a) if it is constructed or adapted— a for the use of a person suffering from some physical defect or disability, and b so that it may only be used by one such person at any one time. 14 An order under subsection (10)(b)— a may be made only if the Secretary of State is satisfied that it is appropriate to do so because of significant detriment caused to traders as a result of the application [...]

Provision 25· legislation, uk, primary-legislation

consumer is entitled to reject goods under this section, any entitlement for the consumer to treat the contract as at an end depends on the terms of the contract and the circumstances of the case. 5 The consumer rejects goods under this section by indicating to the trader that the consumer is rejecting the goods. 6 The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader. 7 Subsections (1) to (3) do not prevent the consumer claiming damages, where it is open to the consumer to do so. 8 This section is subject to any usage of trade, special agreement, or course of dealing between the parties. Instalment deliveries 26 1 Under a contract to supply goods, the consumer is not bound to accept delivery of the goods by instalments, unles [...]