ULEZ — Auto Pay Account Failure

Where a driver was registered for TfL Auto Pay but the account failed to charge due to TfL system error, expired card without TfL notification, or DVLA address mismatch, the driver should not be liable.

Legal basis

TfL Auto Pay Terms and Conditions; Consumer Rights Act 2015 ss 49-50

How to identify this in your case

Driver has Auto Pay account active for the contravention date and a record of attempted/failed charge or no notification of failure.

Sample appeal wording

To: TfL ULEZ Team Re: PCN [PCN_NUMBER] I was registered for ULEZ Auto Pay (Account [ACC_REF]) on [DATE], covering the contravention date. TfL [failed to debit my card / failed to notify me of card expiry / failed to recognise my vehicle's registration]. Under TfL Auto Pay terms and Consumer Rights Act 2015 ss 49-50, this is a service failure. Please cancel and reconcile via Auto Pay. Yours faithfully, [Driver Name]

Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.

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Sources

TfL Auto Pay Terms
Consumer Rights Act 2015