TxTag Class-Action Settlement & SB 224 Toll Forgiveness
After years of customer complaints, TxDOT shut down TxTag in 2023 amid systemic billing errors (duplicate charges, ghost tolls, mis-tagged transactions). SB 224 (87th Leg., 2021) and follow-up TxDOT amnesty actions waived/refunded a substantial portion of TxTag administrative fees and forced TxDOT to remove penalties charged in error. Customers can demand a full audit of their account, refunds of admin fees added to disputed tolls, and removal of any registration block tied to disputed TxTag charges. Pending billing transition to Central United States Tolling (formerly TxTag) means many old violations are unenforceable due to broken record chains.
Legal basis
SB 224 (87th Leg.); Tex. Transp. Code § 372.105 (toll-collection penalties capped); TxDOT 2023 enforcement memo
Sample appeal wording
TO: TxTag / TxDOT Toll Operations / Central United States Tolling Customer Service I request a complete audit of account [NUMBER] / plate [PLATE] for the period [DATES]. Pursuant to SB 224 (87th Leg.) and TxDOT's published correction policy, I dispute all administrative fees, late fees, and penalties added to the following tolls: [LIST]. The base tolls in dispute are [LIST] — I [paid these / did not travel these segments / was misidentified by an error in plate read]. Please (a) refund duplicated charges; (b) waive all admin/late fees on contested transactions; (c) lift any registration-hold flag transmitted to TxDMV; and (d) confirm in writing within 30 days. I reserve the right to escalate to the TxDOT Office of Compliance and to the Attorney General Consumer Protection Division. Signed: ____________ Date: __________
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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Scan my ticketSources
- SB 224 (Texas 87th Legislature)
- TxDOT Toll Operations communications 2022-2024
- Texas Sunset Advisory Commission TxDOT Reports