TfL e-scooter trial bay — improper end-of-ride parking penalty
TfL's rental e-scooter trial (Lime, Voi/Dott, TIER) requires riders to end trips in designated bays. Operators charge £2-£25 for parking outside a bay. These charges are contractual not statutory PCNs and can be challenged where: (a) bay was full, (b) GPS error, (c) app failed to end trip, (d) bay was removed/moved without map update.
Legal basis
Consumer Rights Act 2015 ss.49, 62 (unfair terms; service must be performed with reasonable care and skill); Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; TfL e-scooter trial conditions; ParkingEye v Beavis [2015] UKSC 67
How to identify this in your case
Request operator's GPS trace and bay polygon for time of end-of-trip. Photograph parking location. Screenshot in-app message at trip end. Compare actual location to bay map.
Sample appeal wording
Dear [OPERATOR] Customer Service, Re: Trip [REF] — End-of-trip fee dispute — [DATE] I dispute the £[AMOUNT] end-of-trip parking fee. Route: trip start [LOC/TIME], trip end [LOC/TIME], scooter [ID]. The fee was applied incorrectly because: - The designated bay at [LOCATION] was full of other operators' scooters; I parked immediately adjacent. - The app's GPS placed me outside the bay polygon, but the photograph shows the scooter clearly inside the painted bay. - The end-trip function failed; I attempted [N] times — screen recording attached. - The bay marked on your map at [LOCATION] no longer exists / has been moved. Under Consumer Rights Act 2015 s.49 you must perform the service with reasonable care and skill. Charging me where the failure was in your platform is unfair under s.62. If not refunded within 14 days I will refer to the Financial Ombudsman / chargeback / report to TfL as trial regulator. Yours faithfully, [NAME]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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