Single Appeals Service Not Offered
The Single Code provides for a unified appeals charter with consistent independent appeal routes. Where an operator fails to inform the motorist of, or denies access to, the relevant ATA appeals service (POPLA for BPA, IAS for IPC), the PCN cannot lawfully be enforced.
Legal basis
Private Parking Sector Single Code of Practice 2024 — Appeals Section; Schedule 4, Protection of Freedoms Act 2012 para 9
How to identify this in your case
Operator's rejection of internal appeal omits the independent appeal service, fails to provide the verification code (POPLA), or directs you to a debt collector instead.
Sample appeal wording
Dear [Operator Name], Re: PCN [PCN_NUMBER] Following your rejection of my internal appeal dated [DATE], you have failed to provide the information required to appeal independently to [POPLA/IAS], specifically [the verification code / reference / link / 28-day appeal window]. The Single Code 2024 and POFA 2012 Sch 4 require operators to give clear, complete information about the independent appeals route. Your failure means this PCN cannot lawfully be enforced as keeper liability cannot be relied upon. I require cancellation. Yours faithfully, [Driver Name]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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Scan my ticketSources
- Private Parking Sector Single Code of Practice 2024
- Protection of Freedoms Act 2012 Sch 4 para 9