Mersey Gateway / Silver Jubilee Bridge — payment via Merseyflow account allocation error
Mersey Gateway and Silver Jubilee Bridge are operated under contract by Merseyflow. Tolls must be paid by midnight the day after crossing. Common errors: account didn't auto-replenish, top-up not yet applied to crossing, plate misread by ANPR, multi-vehicle account allocated to wrong plate. Appeals are first internal then to Traffic Penalty Tribunal.
Legal basis
Mersey Gateway Crossings Board (Mersey Gateway and Silver Jubilee Bridge Toll Order) 2017 (Statutory Instrument); Transport Act 2000 ss.163-177; Road User Charging Schemes (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2013 (SI 2013/1783)
How to identify this in your case
Bank or Merseyflow account ledger showing payment within the deadline. ANPR image showing plate clearly to compare with PCN.
Sample appeal wording
Dear Sir/Madam (Merseyflow Enforcement), Re: PCN [NUMBER] — Crossing [DATE] — Vehicle [REG] I challenge this PCN. Payment for the crossing on [DATE] was made within the deadline. - Crossing: [DATE/TIME], [Direction] - Payment: £[AMOUNT] paid on [DATE/TIME] via [Merseyflow account / one-off card payment / app] - Account/Reference: [REF] Payment evidence attached. Under the Mersey Gateway Toll Order and SI 2013/1783, no contravention occurred where the charge was paid in time. The PCN must be cancelled. If rejected, I will appeal to the Traffic Penalty Tribunal and request inspection of the matching logs. Yours faithfully, [NAME]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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