Mersey Gateway — local resident discount eligibility wrongly refused
Halton residents are entitled to a local resident discount scheme (free unlimited crossings or discounted rate) under the Mersey Gateway Toll Order. PCNs are routinely issued where eligible residents are not on the scheme due to: late application, address verification dispute, scheme renewal lapse. Successful appeal where eligibility is proven.
Legal basis
Mersey Gateway Crossings Board Local Resident Discount Scheme (created under the Mersey Gateway Toll Order 2017); Transport Act 2000 s.169
How to identify this in your case
Council Tax bill in resident's name showing Halton address; date residence began; date application was made to Merseyflow.
Sample appeal wording
Dear Sir/Madam, Re: PCN [NUMBER] — Mersey Gateway — [DATE] I challenge this PCN. I am a Halton resident eligible for the Local Resident Discount. - Address: [HALTON ADDRESS] - Council Tax bill: [REF, attached] - Resident since: [DATE] - Application to Merseyflow: [DATE] Under the Mersey Gateway Toll Order's Local Resident Discount Scheme, eligible Halton residents pay no toll for [unlimited/discounted] crossings. The administrative failure to apply the discount is Merseyflow's, not mine. Please cancel the PCN and ensure my discount is correctly applied going forward. Yours faithfully, [NAME]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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