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toll defenseUnited States · Florida (Statewide)Difficulty: Easy

MDX Toll Authority — Unmanned Gantry / Failed Read

Miami-Dade Expressway Authority (MDX) operates the Don Shula, Airport, and Dolphin expressways with all-electronic tolling. Disputes go through SunPass, but MDX gantries have a documented higher failure rate. F.S. §316.1001 and MDX's own Customer Service Charter provide for waiver of administrative fees on failed reads when a transponder was operating.

Legal basis

Florida Statute §316.1001; MDX Customer Service Charter

Sample appeal wording

TO: SunPass Customer Service / MDX Customer Service RE: Invoice # [#] My SunPass transponder #[SERIAL] was funded and properly mounted on [DATE] when MDX issued a Toll-by-Plate invoice for travel on the [Don Shula / Airport / Dolphin] Expressway. Account history (Exhibit A) confirms successful reads on the same gantry within 30 days before/after. The gantry failed; please credit the toll and waive the $2.50 administrative fee. [NAME] / [DATE]

Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.

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Sources

  • Florida Statute §316.1001
  • MDX Customer Service Charter
  • SunPass.com

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