Major Keying Error — Mitigation £20 Cap

Where a driver paid for parking but made a 'major' keying error (wrong letter, missing letter, or wrong registration entirely), the Single Code's Appeals Charter requires the operator to reduce the charge to £20 for a 14-day window — provided proof of payment is supplied. This is binding on BPA/IPC members.

Legal basis

Private Parking Sector Single Code of Practice (BPA/IPC) — Appeals Charter, Mitigating Circumstances

How to identify this in your case

Driver paid for the correct duration but the entered VRM has more than minor differences.

Sample appeal wording

Dear [Operator Name], Re: PCN [PCN_NUMBER] — Vehicle [VRM] I paid for my parking session in full. Receipt: [RECEIPT_NUMBER] for [DURATION] from [START] to [END]. Due to a keying error, the registration entered was [ENTERED_VRM] rather than my correct registration [CORRECT_VRM] (proof of vehicle ownership attached). Under the Mitigating Circumstances provisions of the Private Parking Sector Single Code of Practice 2024 Appeals Charter, where a driver has paid but made a keying error, the parking charge MUST be reduced to £20 with this rate available for 14 days from notification. Please confirm cancellation upon payment of £20. If you decline to apply the £20 cap, I will appeal to [POPLA/IAS] citing the Code breach and pursue cancellation in full. Yours faithfully, [Driver Name]

Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.

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Sources

Private Parking Sector Single Code of Practice (BPA/IPC, 27 June 2024) — Appeals Charter