Illinois Tollway — I-PASS Transponder Malfunction / Misread
Tollway violations issued where the driver had a valid funded I-PASS account but the transponder failed to read (low battery, mounting issue, account briefly low) can be vacated. Tollway customer service routinely waives the violation fee on first occurrence if the driver pays the underlying toll and there is account history showing legitimate use. Particularly applies after the 2020+ all-electronic, cashless conversion when many drivers were caught by transponder issues.
Legal basis
Illinois Tollway Customer Service Procedures; 605 ILCS 10/19; 625 ILCS 5/11-208.4
Sample appeal wording
TO: Illinois Tollway — Customer Service / Violations RE: Invoice [NUMBER] — Transponder Malfunction Dispute I dispute the violation. My I-PASS transponder #[NUMBER] was active and funded ($[BALANCE]) at the time of the alleged toll violation on [DATE]. The transponder failed to read due to [low battery / mounting issue / brief outage]. My account history shows continuous legitimate use. I am willing to pay the underlying toll. I request the violation fee be waived. Evidence: (1) account statement; (2) transponder photo; (3) replacement order if applicable. Signed, [FULL_NAME] Account: [I-PASS NUMBER] Date: [DATE]
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
Beat It writes this argument automatically
Scan your PCN — our AI checks if this ground applies to your specific ticket, drafts a properly-cited appeal letter, and submits it to the council on your behalf. Only pay if you win.
Scan my ticketSources
- Illinois Tollway Customer Service
- 605 ILCS 10/19