Fleet account payment wrongly unmatched to your vehicle

If your vehicle is registered on a council or TfL fleet billing account, the system should match each daily charge to the correct number plate automatically. Sometimes it fails to do this, and you receive a penalty charge notice (PCN) even though the charge was actually paid. If you can show that your account was charged for that vehicle on that day, the PCN should be cancelled.

Legal basis

CAZ/LEZ Charging Orders; Consumer Rights Act 2015 ss 49-50

How to identify this in your case

Vehicle is registered with the relevant council/TfL fleet account, with documented daily charge payments at the contravention time.

Sample appeal wording

Before you send this

Deadline. A late submission can be turned down without your argument being read. Check your notice for the deadline and how it is counted.
Paying may end it. Paying can count as accepting the notice and can close a challenge already under way. Part-paying or acknowledging an old debt can also revive a time limit that had expired.
The amount can change. Check what happens to the sum if you challenge — it may be held, re-offered lower, or keep rising, and fees or enforcement can continue meanwhile.
Use the official route. Use the method, recipient and form your notice specifies, with any reference, evidence and signature it asks for. Sent elsewhere, it may not count.
Only say what is true. Do not copy any statement of fact unless it is true for you, and check the legal point still applies. Delete what does not fit. It may be treated as your statement.
Careful what you volunteer. Avoid unnecessary admissions — naming the driver or accepting responsibility can remove arguments. But answer anything you are legally required to answer, and do include the evidence your ground needs.
Keep the record. Keep what you sent, the attachments, any receipt, and the reply. Note the next deadline.

Sample wording to adapt and send yourself — it may not fit your notice or the stage you are at. Replace the bracketed prompts with your own details; leave any case citation as it is.

To: [Council/TfL] CAZ/ULEZ Team Re: PCN [PCN_NUMBER] The vehicle is on our company fleet account [REF]. Daily CAZ/ULEZ charges are paid in bulk. The fleet ledger for [DATE] shows charge paid (extract enclosed). The PCN is a reconciliation error. Please cancel. Yours faithfully, [Fleet Manager Name]

Beat It writes this argument automatically

Scan your PCN — our AI checks if this ground applies to your specific ticket, drafts a properly-cited appeal letter, and sends it for you where the council takes email — guiding you through their own online form where they use one, so you press submit. The win fee is only charged if you win.

Fleet account payment wrongly unmatched to your vehicle

Legal basis

How to identify this in your case

Sample appeal wording

Beat It writes this argument automatically

Sources

Related appeal grounds

Next steps