Congestion Charge — Auto Pay Account Failure
Where the driver was registered for TfL Auto Pay but the account failed to charge — due to a TfL system error, an expired card without TfL notification, or a DVLA address mismatch — the driver should not be penalised for TfL's billing failure. Auto Pay is intended to settle the charge automatically for registered vehicles.
Legal basis
TfL Auto Pay Terms and Conditions; Consumer Rights Act 2015 ss 49-50; Greater London (Central Zone) Congestion Charging Order 2004
How to identify this in your case
Confirm an active Auto Pay account covering the VRM on the charging date and any record of a failed/declined charge or absence of notification.
Sample appeal wording
formal
Replace [PARKING DATE], [NtK DATE] etc. with your own dates before sending.
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Scan my ticketSources
- TfL Auto Pay Terms and Conditions
- Consumer Rights Act 2015